Pozess allows You the right to cancel or return an order in accordance with pozess's Returns Policy, which pozess may change from time to time in pozess's sole discretion. Order once shipped cannot be cancelled, You will be entitled to a refund of the price (including shipping costs) You have paid as per the individual seller policy, some items may not be eligible for returns. and will be noted on the item's return information on the individual item page. If You are found to be in bad standing due to fraudulent behavior, excessive refund requests, or other such behavior, You are deemed to be in breach of the Terms & Conditions and will not be eligible for a refund.
In order to complete a return, You must return the received product or products in new conditions for items that are sold as new. Returns must be made directly to sellers and not to pozess. Shipping expenses for returns will be paid by You (unless goods are found to be defective). Sellers will not accept a return if You are unable to return the service or product received or are only able to return it in part or in a damaged or used condition.
Should pozess incur additional costs for insufficient postage on the return, these costs will be deducted from any previous payment remitted by You.
Should pozess not be able to deliver the product ordered for any reason, You will have the option to accept an alternative but comparable item, as determined by pozess in its sole discretion, or receive a full refund, including shipping costs, if any, You have paid.